terms & conditions

General Terms and Conditions of use for this website: 

Please read the terms and conditions of use carefully before using this site. To contact us please email hello@fetchbeauty.com

1. General terms of use and acceptance of agreement

Access to and use of this website and the products and services available through this website are subject to the following terms and conditions (together with the documents referred to in it). By using this website and/or placing an order you are agreeing to all of the terms and conditions. If you do not agree to these terms and conditions please refrain from accessing and using the website and/or services www.fetchbeauty.com is operated by Fetch Beauty Ltd. Fetch Beauty Ltd is registered in the Republic of Ireland under company number 610407 with its registered office at Railway Terrace, Dublin Road, Drogheda, County Louth.

You agree to the terms and conditions outlined in this Terms and Conditions of use Agreement ("Agreement") with respect to our site (the "Site"). This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement. This Agreement may be amended by us at any time and from time to time without specific notice to you. The latest Agreement will be posted on the Site, and you should review this Agreement prior to using the Site.

2. Privacy Policy

Our Privacy Policy, which sets out how we use your information, can be found at Privacy Policy By using this website you are accepting the terms as laid out by the Privacy Policy.

3. Website Availability

We reserve the right to make any changes to the website or to discontinue any aspect or feature of the website without notice. We may suspend the website for any reason whatsoever, including but not limited to repairs, planned maintenance or upgrades, and shall not be liable to you for any such suspension. We reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on the Site, including this Agreement, without further notice to users of the Site.

4. Non-transferrable

Your right to use the Site is not transferable. Any password or right given to you to obtain information or documents is not transferable and may only be used by you.

5. Indemnity

You agree to indemnify and hold us and our affiliates and agents and their respective officers, directors and employees harmless from any claim or demand, including legal fees, made by any third party due to or arising from your use of this website, breach of this agreement or your violation of any laws or rights of a third party.

6. Copyright

The content, organisation, graphics, design, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks, registered trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the Site is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials. You agree to abide by all relevant laws and statutes under Irish Law.

The viewing, printing or downloading of any content, graphic, form or document from the Site grants you only a limited, nonexclusive license for use solely by you for your own personal use and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works or other use. No part of any content, form or document may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical, other than for your personal use (but not for resale or redistribution).

7. Pricing, Description and Product Information

All products displayed on this website are available only whilst stocks last. All photos, descriptive matter specifications, and advertising issued on this website and any descriptions photos or illustrations are issued or published for the sole purpose of giving an approximate idea of the products described in them. They will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you. 

All prices for products are as quoted on the website except in the case of an obvious error. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it.

All prices are inclusive of VAT and are subject to change. All sale prices quoted are valid only while stock lasts. Delivery costs will be added to the total amount at checkout. For further delivery information please visit the delivery section on our homepage.

8. Disclaimer

The information from or through the site are provided “as-is,” “as available” and all warranties, express or implied are disclaimed (including but not limited to the disclaimer of any implied warranties of merchantabilty and fitness for a particular purpose). The information and services may contain bugs, errors, problems or other limitations. Fetch Beauty LTD and our affiliated parties have no liability whatsoever for your use of any information or service. In particular, but not as a limitation, we and our affiliated parties and not liable for any indirect, special, incidental or consequential damages (including damages for loss of business, loss of profits, litigation od the like), whether based on breach of contract, breach of warranty, tort (including negligence), product liability of otherwise, even if advised of the possibility of such damages. The negation of damages set forth above are fundamental elements of the basis of the transaction between us. This site and the information would not be provided without such limitations. No advice or information whether oral or written, obtained by you from us through the site shall create any warranty, representation or guarantee not expressly stated in this agreement.


Neither Fetch Beauty or any of our affiliates, nor any of our or their respective licensors, licencee’s, service providers or suppliers warrant that the site or any function contained in the site will be uninterrupted or error-free, that defects will be corrected, or that the site or the servers that make the site available are free of viruses or other harmful components.


This website is accessible worldwide but not all products are available to all persons in all geographic locations. Fetch Beauty reserves the right to limit, in its sole discretion, the provision and quantity of any product or service to any person or geographic area it so desires. Any offer for any product or service made in or through this site is void where prohibited.


Further, please note that no advice or information, obtained by you from our personnel or through this website shall create any warranty not expressly provided for in these terms and conditions. There disclaimers apply to the fullest extent permitted by law.


9. Limitation of Liability

You understand and agree that (to the fullest extent permitted by law) Fetch Beauty and our affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or any other damages whatsoever, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if we have been advised of the possibility of such damages), arising out of, or resulting from; the use or the inability to use the website; the use of any content or other material on the site or any website or websites linked to the site; the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from this website; unauthorized access to or alterations of your transmission or data; statements or conduct of any third party on this website; or any other matter relating the this website.

In no event shall Fetch Beauty’s total liability to you for all damages, losses, and causes of action (whether in contract, tort including, but not limited to negligence) exceed the amount paid by you to Fetch Beauty if any, for accessing this website or with any of these terms and conditions, your sole and exclusive remedy is the discontinuation of your use of this website.

Fetch beauty is not responsible for any injury and or damage to any individual as a result either directly or indirectly of any information published on this website. Where the Website or any Submission made by any user includes views, opinions, advice and recommendations, these views, opinions, advice and recommendations are not endorsed by Fetch Beauty and, to the maximum extent permitted by law, Fetch Beauty shall not be liable on account of the accuracy, defamatory nature, completeness, timeliness or otherwise of such views, opinions, advice and recommendations. The information provided by Fetch Beauty is intended as information only and does not constitute advice. The accuracy of the information is not guaranteed and is subject to change and therefore Cloud Ten Beauty cannot accept responsibility for

The views expressed within the content of this website including ‘the fetch edit’ are the author’s own and are provided for informational purposes only. The author makes no warranties about the suitability of any product or treatment referenced or reviewed here for any person other than the author and any reliance placed on these reviews or references by you is done so solely at your own risk. Nothing on this site shall be construed as providing dermatological, medical or other such advice and you are always advised to seek the advice of a doctor, dermatologist or suitable professional should you have any such concerns.

10. Discount Codes

Discount codes may be offered from time to time to account holders. These codes may only be used on purchases made through the account which the code was offered.

11. Gift Vouchers

Digital Gift vouchers are valid for a 24 month period from date of purchase. We cannot accept any responsibility for stolen or deleted gift vouchers. We will dispatch your gift voucher via email to the recipient of your choosing upon clearance of payment. Please ensure the email address you supply for delivery of electronic gift vouchers is correct. We cannot be held responsible if a gift voucher’s is used by a person other than your recipient. We also cannot take responsibility if a gift voucher cannot be delivered to a recipient’s address because of spam filters, firewalls, the capacity of the recipient's mailbox or any other factors outside of our control.  

12. Complaints

At Fetch Beauty we aim to handle any complaints fairly, quickly and effectively. Complaints should be emailed to hello@fetchbeauty.com and please include contact details and order number, if applicable.

13. Termination

We may terminate this website with or without cause at any time and effective immediately.

14. Waiver

A failure to exercise or delay in exercising a right or remedy provided by this agreement or by law does not constitute a waiver of the right or remedy or a waiver of other rights or remedies. No single or partial exercise of a right or remedy provided by this agreement or by law prevents further exercise of that right or remedy or the exercise of another right or remedy. No waiver by us of any of these terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with the provisions above. 

15. Purchasing Products

Our products are sold for personal use only. There will be no contract of any kind between you and us unless we actually dispatch the products to you. Your order (including payment) is an offer to buy from us, so nothing we do or say will amount to any acceptance of that offer until we actually send the product to you. At any point up until then, we may decide not to send the products to you and to give you a full refund. If an item is out of stock, we will let you know and unless you then request your payment be returned we will hold your payment until the product is next in stock. At the moment the goods are dispatched (and not before), a contract will be made between you and us.

You confirm that the credit, debit card or PayPal account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.

16. Delivery and charges

The cost of shipping and delivery is clearly displayed at 'checkout' for your approval prior to confirming your order. For detailed shipping and delivery information see our delivery section on the Fetch Beauty homepage.


17. Cancellation and returns


If, for any reason, you wish to cancel your order please let us know immediately as we aim to ship your order as quickly as possible by contacting hello@fetchbeauty.com. In line with the European Communities (Protection of Consumers in Respect of Contracts Made by Means of Distance Communication) Regulations 2001 if the goods have already been shipped you have the right to cancel within the seven day cooling off period from the day after they have been delivered to you. You are responsible for the return shipment costs. Goods will be thoroughly inspected before a refund is granted. The returned goods must be in a sellable condition with all packaging intact including outer packaging. We will process the refund due to you as soon as possible, and always within 30 days of the day you have given notice of your cancellation. We will issue you with a full refund however you will need to return the entire order at your cost if you have already received them. In all cases the goods must be in their original condition and will be inspected on their return.

We hope that you will be pleased with your purchase. However, should you wish to return anything bought from us, we will happily refund any unwanted goods returned within 30 days from date of delivery. All unwanted goods must be returned in an unused, as new condition with the original packaging and any free samples/free gifts received along with a completed returns form. Please note all applicable free gifts and samples supplied must also be returned with your order. If not we will make a discretionary deduction to cover our cost for these items. We will refund the monetary value of the goods returned to us, at the price you purchased them less the true cost to us for shipping the item to you. Please note it is the customer's responsibility to ensure the goods are returned safely to us.

In the unlikely event that your product is faulty upon arrival we will happily refund your item when it is returned to us within 30 days from the date of purchase. Please contact us within 7 days of receipt of the product and we will be able to assist you. We will offer you a refund or exchange within 14 days of receiving the returned item/s for inspection. If we are satisfied that the goods were faulty on delivery to you we will refund the monetary value of the goods returned to us, at the price you purchased them including the delivery charges for sending the item to you. 

We will refund back to the original method of payment charged only (e.g. credit card, debit card, gift voucher).

In some cases we can also accept returns of beauty products where you have experienced irritation or allergic reaction. If this occurs, please contact us at hello@fetchbeauty.com  so that we can determine the nature of the problem. Allergy returns must not be more than 20% used. For returns of this type, we will need to pass your name and contact details on to the relevant manufacturer, so that they can contact you regarding quality control if necessary. 

It is not possible to return any products that are on final or are reduced to clear after the seven-day cooling off period for refund or exchange unless the products are faulty or damaged. In which case the product will be inspected upon our receipt.

Our deliveries are made via registered courier. Once an order is marked as delivered we assume that it has been delivered to you. If in the unlikely event your order has not arrived when expected please let us know as soon as possible so that we can investigate with the courier on your behalf. Once an order has been marked as delivered by the courier we are not in a position to issue a refund until a full investigation has taken place. We will endeavour to resolve any issues promptly and replace or refund for any missed deliveries.

Please read Delivery and Returns for more information on our returns procedure.

18. Communications

In the course of providing you services and in respect of your use of the website, we may need to communicate with you via email or the other details that you have submitted to us. You agree to receive emails which are specific to your account and necessary for the normal functioning of the website, including emails which help inform users about the functionality of the website. You agree that we may communicate with you regarding the website by any electronic means. 

All notices given by you to Fetch Beauty must be given to Fetch Beauty  at hello@fetchbeauty.com

19. Links to other websites

The Site may or may not contain links to other Web sites. We are not responsible for the content, accuracy or opinions express in such Web sites, and such Web sites are not investigated, monitored or checked for accuracy or completeness by us. Inclusion of any linked Web site on our Site does not imply approval or endorsement of the linked Web site by us. If you decide to leave our Site and access these third-party sites, you do so at your own risk.

19. Laws

The terms of use shall be governed by Irish Law. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of Ireland.

20. Force Majeure

We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under a contract that is caused by events outside our reasonable control. 

21. Right to Change the Terms and Conditions

We have the right to revise and amend our terms and conditions from time to time. You should check this page regularly to take notice of any changes we may have made to the terms and conditions. Any amended agreement will govern new user registrations and existing users from the date of posting.